External Agile Coach – Seminole Hard Roc Share Services

  • Pre-Discovery
    • Partnered with the Senior Leadership to identify:
      • The current structure of the organization
      • The focus of the engagement and the challenges that were impacting the current state
      • Tools and techonlogy used through the development pipeline
      • Information on metrics used, if available, to measure process, feedback and continuous improvement
    • Interviewed Product Managers to identify the process followed to manage the requirements from creation to development
    • Identify the steps taken by the Project Mangers from project discovery to market deployment.
  • Discovery
    • Delivered an Agile Leadership Workshop where goals were set based on discovered challenges. The workshop resulted in an Agile Leadership Team composed of four champions leading each pillar of the Agile Delivery Model:
      • Structure: Establish talented teams (including partners) with aligned roles and responsibilities operating under standardized processes.
      • Strategy: Build alignment across all team members on the enterprise vision and how their individual product supports it. Team members proactively collaborate towards this common goal.
      • Process: Create a “Ways of Working” playbook in collaboration with teams to foster sustainable Agile best practices and continuous improvement.
      • Culture: Foster a growth mindset culture where teams are empowered and held accountable for agile leadership,prioritizing a strong commitment to the transformation process and psychological safety.
    • Designed an Agile Delivery Model impacting four pilot products and over 10 teams of vendors and internal collaborators.
    • Identified gaps in roles and skills to restructure teams involved in Agile Delivery Model implementation.
  • Implementation
    • Delivered Product Owner Certifications for 60 people across various levels of the Product Model. 
    • Delivered Scrum Master Certifications to 10 team members to support Scrum implementation. 
    • Delivered the guidelines to establishment a Scrum Master and Product Owner Communities of Practice.
    • Implemented scaling practices for over ten teams to coordinate the deployment of different product features. 
    • Designed a customized Agile Maturity Assessment to establish a baseline and track the Product Delivery Model’s impact. 
    • Guided the implementation of Scrum as the standard framework for product teams. 
    • Implemented a standard workflow to improve vendor-internal team collaboration, resulting in a 25% average reduction in user story development cycle time. 
    • Facilitated a workshop aligning senior Business and IT leaders to create a Strategic Product Roadmap, reducing work in progress by 50% and increasing focus on high-value customer products. 
    • Improved backlog refinement processes across teams, leading to a 30% increase in predictability (Say/Do Ratio). 
    • Enhanced internal Psychological Safety, as measured by quarterly eNPS surveys, based on actions identified through retrospectives.
  • Sustainability
    • Coached the development of a Scrum Master Community of Practice, focused on identifying organizational impediments and developing roles. 
    • Coached the development of a Product Owner Community of Practice, focused on improving customer value delivery and knowledge sharing. 
    • Built an internal Confluence space to house detailed information and standards about the Agile Delivery Model. 
    • Created a team of Agile Champions to coordinate efforts across the four pillars. Standardized a co-led (IT and Business) process for maintaining the Product Roadmap and Deployment Schedule.

Agile Coach – IT Info Security

  • Pre-Discovery
    • Conducted initial interviews with Domain Senior Leaders and team managers to identify challenges impacting their teams. 
    • Mapped the current structure of the Domain. 
    • Identified Kanban as a suitable framework for the operational nature of the teams’ work. 
    • Developed a Kanban Implementation Plan. 
    • Presented the plan to senior leaders. Reviewed and adjusted the plan with the core team.
  • Discovery
    • Engaged Leadership:​
      •  Reviewed goals​
      •  Identified current challenges (Need for change)​
      •  Explored how Kanban can help address these challenges​
    • Observed the teams’ ways of working:​
      • How the team managed work
      • Team culture
      • Process for managing unexpected work
      • Artifacts for managing dependencies
      • Artifacts for ensuring quality
      • Current metrics used to measure progress Assessed team Agile Maturity to establish a foundational baseline
    • Assessed each team’s Agile Maturity to build a foundational base line​
  • Implementation
    • Delivered a Kanban Fundamentals workshop​
    • Facilitated an Agile Leadership Workshop​
    • Guided each team in developing Kanban Practices:​
      • Established a cadence of meetings for each team
      • Mapped the team
      • Built alignment.Defined the context
      • Implemented Continuous Improvement Practices
    • Engaged the Leadership​
      • Defined a communication strategy​
      • Assessed Domain goals with Senior Leadership​
    • Identified Agile Champions that will keep a sustainable effort​
    • Assessed team Agile Maturity to establish a foundational baseline
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